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Support
TuttoCasa is made by an Australian tile family, and a human reads every email. We usually reply within one business day.
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Fill this in and it lands straight in our inbox. Prefer email? Write to luigi@tuttocasa.com.au: a screenshot halves the back-and-forth.
Common questions
My render failed. Did I lose a credit?
No. Credits are only consumed when a render completes. If your balance looks wrong after a failure, email us and we will fix it.
How accurate are the prices?
Schedules are built from current Australian supplier data, so they are realistic, but they are estimates, not quotes. Confirm quantities and prices with your trades before ordering.
I bought credits in the app but they have not appeared.
App purchases go through Apple. Force-quit the app and reopen it, then tap Restore purchases in Settings. Still missing? Email us your App Store receipt and we will credit your account.
I bought credits on the web but they have not appeared.
Web purchases go through Stripe on our store, then send you a one-time TC- redeem code. Check your email (including spam) for that code and redeem it in the app under Credits. Soon you will be able to redeem it on the web too. If no code arrived, email us your Stripe receipt and we will sort it out.
How do I delete my data?
Deleting the app removes all projects on your device. To delete anything we hold (like your email), send us one line and we will wipe it.